Frequently Asked Questions - Nine Zero Hotel, a downtown Boston boutique hotel

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check-in 3pm/Check-out 12pm Question Do you allow smoking on property? In the rooms? Answer We are a non-smoking hotel. Question How much do you charge for high speed/wifi internet access? Answer High-Speed internet access is complimentary for Kimpton In Touch guests. Guests who are not yet Kimpton In Touch members may sign up to receive complimentary access, or choose either Gold ($15 for 24 hours at a 1024k speed) or Silver ($10 for 24 hours at a 768k speed) access. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes, located on the third floor. Equipped with a small selection of cardio equipment and free weights. Open 5am – 10pm. Alternatively, the front desk offers complimentary passes to the local Bally's Fitness Center for the guest that is looking for a larger selection of equipment. Question Do you offer room service? What are the hours? Answer Yes, 24 hours Question Do you have a business center? Answer Yes, located on the third floor. Requires a credit card as payment. Question Do you have a pool? Answer No, however, the concierge staff can assist with locating a nearby facility. Question Do you have a spa? What are the hours? Answer We don't have a spa in the hotel. However we offer In Room Spa services. Transportation/Directions Question How do I get to the hotel? Answer Directions can be found on our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer No, however our concierge is happy to assist with any transportation needs. Question What are your cross streets? Answer Tremont Street and Bosworth Street Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Yes, valet parking for an additional $40 per night with unlimited in and out privileges. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer No charge for the above items. All room types will accommodate the additional sleeping arrangements, however, it is against Boston fire-code to place a rollaway bed in a room equipped with two queen sized beds. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the booking agent used to make the reservation Question What is the minimum age requirement to check in to the room? Answer 18 years old Question What is your cancellation/deposit policy? Answer If booked directly through the Hotel, we have a 24 Hour prior to arrival cancellation policy on most reservations. You must cancel by 6pm Eastern Standard time the day prior to arrival to avoid penalty. On certain reservations a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies. Question Is my ID/passport required at check in? Answer Yes, a valid government issued picture ID is required for Hotel Check-in. Question What age do kids stay for free? Answer Kids 17 and under stay for free in existing bedding when accompanying an adult. Question Do you have connecting rooms? Answer Yes, however, not traditional connecting rooms. The rooms we label as connecting do so through an outside door which will shut, and the two adjacent room doors will be propped open and connected by a small hallway. Question Do you have ADA rooms? Answer Yes, feel free to contact us about any special needs you may have. Question Do you have an early departure fee? Answer Yes, if the departure date is changed to an earlier date after check-in a $100 fee is incurred. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Breakfast Monday through Friday 6:30am – 11:00am Saturday and Sunday 8:00am – 12:00pm Dinner Monday through Friday 6:00pm – 10:00pm Saturday 5:30pm – 10:00pm Bar/Lounge Monday through Saturday 5:00pm – 12:00am Accounting Question I have questions about my bill. Who do I call? Answer Please contact the Hotel Accounting Department for assistance Question What forms of payment are accepted to pay for my room? Answer We accept cash and all major credit cards. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Of course pets are allowed! There are no restrictions to the type or size of pet. We ask all guests to sign a wavier at check-in stating that the guest is responsible for any damage caused by the animal. We also ask for the guest's cell-phone number in the event they are out and the animal is causing a disturbance. Question Do you have pet free rooms for those with allergies? Answer Yes, the 11th floor is completely pet free and hypoallergenic Question Do you have pet sitting or dog walking services? Answer The concierge can assist with providing pet sitting or dog walking services. Question How far do you have to walk to take your pet out? Answer One block to the Boston Common Park Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Please contact the concierge desk to organize a personalized amenity. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us